Sign-in or account problems

Confirm that you are using the same sign-in provider and identity used to create the account. Record the platform, app or browser version, and the exact step at which sign-in fails. Do not share passwords, recovery codes, or authentication tokens.

A garment or background removal looks wrong

• Use a well-lit photo with the complete garment visible.
• Keep the garment visually separate from the background and avoid strong shadows.
• Review detected pieces and labels before saving them to your closet.
• Generated or processed images may alter visual details and should be checked against the original.

Try-on or Stylist results

AI-assisted output is a visual concept, not a fit or sizing guarantee. If a request fails, try a clear front-facing image, reduce visual clutter, and retry after confirming your connection. Do not upload a person’s photo without permission.

Closet data and deletion

Use Settings to export core account data or request deletion of Peak.in app data. Individual garments, outfits, and try-ons can be removed within the app. Temporary caches, backups, or provider records may take additional time to expire.

Contact support

Write to support@providentialsoftware.com with the Peak.in version, device or browser, operating-system version, affected feature, approximate time, and reproducible steps.